Text copied to clipboard!
Title
Text copied to clipboard!Junior Customer Intelligence Analyst
Description
Text copied to clipboard!
We are looking for a dedicated and motivated Junior Customer Intelligence Analyst to join our team. In this role, you will be responsible for collecting, analyzing, and interpreting customer data to support the company's strategic decisions. You will work closely with marketing, sales, and customer service teams to identify trends, behaviors, and opportunities to improve customer experience. The role requires strong attention to detail, solid analytical skills, and the ability to communicate analysis results effectively. You will use various tools and software to process data and create clear and concise reports. This position is ideal for someone starting their career in data analysis and looking to develop professionally in a dynamic and results-oriented environment.
Responsibilities
Text copied to clipboard!- Collecting and organizing customer data from various sources.
- Analyzing data to identify trends and behavioral patterns.
- Creating reports and presentations for internal teams.
- Collaborating with marketing and sales departments to optimize strategies.
- Monitoring customer satisfaction and feedback.
- Maintaining updated and accurate databases.
- Participating in market research projects.
- Supporting the implementation of data-driven marketing campaigns.
- Using data analysis and CRM software tools.
- Ensuring customer data confidentiality and security.
Requirements
Text copied to clipboard!- Bachelor's degree in marketing, economics, statistics, or related fields.
- Basic knowledge of data analysis and result interpretation.
- Good written and verbal communication skills.
- Proficiency in PC operation and specific software packages (Excel, CRM, etc.).
- Ability to work in a team and meet deadlines.
- Proactive attitude and willingness to learn continuously.
- Attention to detail and work rigor.
- Intermediate English language skills.
- Previous experience in the field is an advantage.
- Problem-solving skills and analytical thinking.
Potential interview questions
Text copied to clipboard!- What experience do you have in customer data analysis?
- How do you manage deadlines and prioritize tasks?
- What data analysis tools have you used?
- How do you handle situations with incomplete or inconsistent data?
- Can you provide an example of a report you created?
- How do you collaborate with other departments to improve customer experience?
- How do you stay updated with trends in marketing and data analysis?
- What are your strengths in this role?
- How do you handle negative customer feedback?
- Why do you want to work in this position?
